Quality & Standards

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Quality and Standards
    Speyside Wildlife est. 1991
      In 2016, we celebrated our 25th anniversary - what a milestone! Speyside Wildlife has always been focused on its guests and where they want to visit. Our ethos has always been; small friendly groups of like-minded people, where everyone is treated as an individual and not one of a crowd. If guests are one side of the Speyside Wildlife coin, then our staff are the equal and opposite other. They are what makes us what we are and their loyalty goes hand in hand with that of our guests.

      We pride ourselves on our commitment to the environment and we do all we can to ensure we offer the very best standard of service and quality to our customers. Below are just some of the ways in which we do this:

      Our Customer Service Promise
      ”To share outstanding, fun-filled wildlife experiences, where you are always treated as an individual, not one of a crowd.”

      Our Financial Guarantee
      When you book through us your money is safe and sound. We comply with British and European legislation in respect of the travel industry, in accordance with the Package Travel, Package Tours Regulations 1992, where all guests booking with Speyside Wildlife are fully protected against the loss of any monies paid to us for the holiday (and repatriation if required) due to insolvency, by way of an Insurance Policy with Am Trust Europe Ltd, Market Square House St James Street, Nottingham, NG1 6FG.

      The cover excludes money paid for flights which is separately protected. In the event of a claim you should contact the administrators of the scheme. They are Status Insurance Management Ltd, PO Box 2256, Billericay, Essex, CM12 0DH. Email: Telephone: 01277 637580. Status Insurance Management Ltd and Am Trust Europe Ltd are regulated by the Financial Services Authority.

      The holidays with flights are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4259. In the event of insolvency, the CAA will ensure you are not stranded and will arrange to refund any money you have paid to us for an advance booking. For further information see the video below.

      On any flight-based holiday, CAA regulations dictate that all guests must have insurance. Proof of this cover must be forwarded before we can confirm your final payment, however we strongly advise guests to take out insurance cover for any holiday, in case you need to cancel prior to departure due to accident or illness. You are free to use the information sent by us, or to take out your own policy.

      Cairngorms National Park Brand
      Increasing quality whilst reducing impact
      Speyside Wildlife have been granted use of this Brand by the Cairngorms National Park Authority. This is only given to those businesses who have agreed to a set of quality standards in respect of their visitor experience, together with a commitment to reducing their impact on the natural environment.

      Visit Scotland
      Quality Assurance Scheme (Wildlife Experience)
      Speyside Wildlife is one of 40 wildlife businesses to be assessed under VisitScotland's pilot scheme for Wildlife Experiences achieving four star status for our day tours. Watch out for the designation throughout Scotland. We were delighted to receive our letter of confirmation from VisitScotland so thought we’d share some of it with you here. “Thank you for participating in the pilot of the new Wildlife Experience Designator within our Quality Assurance Scheme for visitor attractions. Your feedback and contribution to the introduction of this new development has been invaluable and we would like to welcome you as a new member of the Quality Assurance Grading Scheme.”

      Responsible Travel Policy
      Doing our best for the environment and local communities
      We're all becoming increasingly aware of our impact on the environment. Consequently, we've set out to do our bit to reduce our footprint. Not only are we adhering to the "reduce, re-use, recycle" ethos, but we're also making a contribution back into the environment. Speyside Wildlife has linked up with RSPB Abernethy, which has a long term vision to extend the Caledonian Pine Forest within the Reserve. For the travel and transport included in the price of our holidays, we contribute to RSPB to help fund the Abernethy Tree Nursery, so helping to offset the effects of climate change. Each hour of air travel is offset by ¼ of a tree and each 1,000 kms of car travel is offset by ½ a tree.

      Click here to read our Responsible Travel Policy.

      Green Tourism Business Scheme
      We have been assessed by Green Business UK for the environmental credentials operating throughout our business and are delighted to have achieved a Gold Green Tourism Award in 2016. The assessment looks at all aspects of the business, awarding credit for different areas, from our recycling policies, through our virtual office set-up, to our increasing use of social media and our newly designed App, eliminating excess paper usage. Consequently, we scored an ‘excellent’ for the purchasing, travel & transport and nature & culture sections and an ‘outstanding’ for innovation!