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Quality and Standards
    Speyside Wildlife est. 1991

    In 2016, we celebrated our 25th anniversary - what a milestone! Speyside Wildlife has always been focused on its guests and where they want to visit. Our ethos has always been; small friendly groups of like-minded people, where everyone is treated as an individual and not one of a crowd. If guests are one side of the Speyside Wildlife coin, then our staff are the equal and opposite other. They are what makes us what we are and their loyalty goes hand in hand with that of our guests.

    We pride ourselves on our commitment to the environment and we do all we can to ensure we offer the very best standard of service and quality to our customers. Below are just some of the ways in which we do this:

    Our Customer Service Promise
    ”To share outstanding, fun-filled wildlife experiences, where you are always treated as an individual, not one of a crowd.”

    Our Financial Guarantee
    When you book through us your money is safe and sound. Speyside Wildlife complies with the requirements set out in ‘The Package Travel, Package Holidays and Package Tour Regulations 2018’. Speyside Wildlife also holds an ATOL (Air Travel Organisers Licence) No 4259, issued by the Civil Aviation Authority (CAA) in the name of Suzanne Dowden trading as Speyside Wildlife.

    All guests booking a holiday without flights with Speyside Wildlife are protected against the loss of all monies paid to us in advance (and repatriation if applicable, back to the point of commencement of the holiday with us) in the event of our insolvency, by way of a Trust Account, administered by Masson Cairns Ltd, Solicitors and Estate Agents, Strathspey House, 36 High Street, Grantown-On-Spey, PH26 3EQ. Tel number 01479 874800



    On any flight-based holiday, CAA regulations dictate that all guests must have insurance. Speyside Wildlife cannot be responsible for any loss or damage to personal items, or for personal accident or injury. Guests are therefore strongly recommended to take out personal insurance against cancellation charges and other loss or injury. Further details can be found in our Terms and Conditions. For non-UK guests, insurance cover must be obtained in your home country prior to travel.

    Cairngorms National Park Brand
    Increasing quality whilst reducing impact
    Speyside Wildlife have been granted use of this Brand by the Cairngorms National Park Authority. This is only given to those businesses who have agreed to a set of quality standards in respect of their visitor experience, together with a commitment to reducing their impact on the natural environment.

    Visit Scotland
    Quality Assurance Scheme (Wildlife Experience)
    Speyside Wildlife is one of 40 wildlife businesses to be assessed under VisitScotland's pilot scheme for Wildlife Experiences achieving four star status for our day tours. Watch out for the designation throughout Scotland. We were delighted to receive our letter of confirmation from VisitScotland so thought we’d share some of it with you here. “Thank you for participating in the pilot of the new Wildlife Experience Designator within our Quality Assurance Scheme for visitor attractions. Your feedback and contribution to the introduction of this new development has been invaluable and we would like to welcome you as a new member of the Quality Assurance Grading Scheme.”

    Responsible Travel Policy
    Doing our best for the environment and local communities
    We're all becoming increasingly aware of our impact on the environment. Consequently, we've set out to do our bit to reduce our footprint. Not only are we adhering to the "reduce, re-use, recycle" ethos, but we're also making a contribution back into the environment. Speyside Wildlife has linked up with RSPB Abernethy, which has a long term vision to extend the Caledonian Pine Forest within the Reserve. For the travel and transport included in the price of our holidays, we contribute to RSPB to help fund the Abernethy Tree Nursery, so helping to offset the effects of climate change. Each hour of air travel is offset by ¼ of a tree and each 1,000 kms of car travel is offset by ½ a tree.

    Click here to read our Responsible Travel Policy.


    Green Tourism Business Scheme
    We have been assessed by Green Business UK for the environmental credentials operating throughout our business and are delighted to have achieved a Gold Green Tourism Award in 2016. The assessment looks at all aspects of the business, awarding credit for different areas, from our recycling policies, through our virtual office set-up, to our increasing use of social media and our newly designed App, eliminating excess paper usage. Consequently, we scored an ‘excellent’ for the purchasing, travel & transport and nature & culture sections and an ‘outstanding’ for innovation!